Agent memory
What an agent remembers between conversations, where each fact came from, and where it may be recalled. Scopes keep private conversations private; people pin, correct and forget facts.
An agent has no hidden memory. Apart from its own definition, it knows only what it reads through a tool while it works, and the facts on its Memory tab. Every fact says where it came from, and its scope decides, in code, where it may be recalled and who may see it.
Scopes
Section titled “Scopes”| Scope | Recalled | Who can see and change it |
|---|---|---|
| Workspace | Anywhere in the workspace, for anyone. | Everyone sees it. Owners add, correct and forget it. |
| Conversation | Only in the channel it came from, and that channel’s threads. | People in that channel. |
| Just you | Only in your direct messages with the agent. | Only you. |
An agent keeps a workspace fact only when it learned it somewhere every member can already read, such as a public channel, or when an owner gives it one. A fact from a private channel stays in that channel; a fact from your DM stays with you.
Owners don’t see other people’s private facts. Owners control money and agents, not other people’s conversations.
Where facts come from
Section titled “Where facts come from”| Source | For example |
|---|---|
| A message | Something said in #support: The Enterprise plan includes SSO. |
| A session | A session’s report: The nightly export runs at 02:00 UTC. |
| A person | Someone told it, on its Memory tab or in chat: Releases go out on Thursdays. |
Each fact shows who kept it (the agent, or the person who told it), its source and when. When someone corrects a fact, its source becomes them, marked corrected.
Add a fact
Section titled “Add a fact”- Open the agent, then Memory.
- Under Add a fact, write it in a sentence, up to 500 characters.
- Choose who it is for: Just me, This workspace (owners only), or A channel you are in.
- Choose Remember.
Facts you add are pinned.
Pin, correct and forget
Section titled “Pin, correct and forget”Hover a fact to:
- Pin it: pinned facts come first whenever the agent recalls facts for that place.
- Edit it: correct it in place. The agent uses the corrected fact from its next reply.
- Forget it: it is deleted and never recalled again. The agent can learn it again if it comes up.
You can change any fact you can see, except workspace facts, which only owners change.
Limits
Section titled “Limits”| One fact | Up to 500 characters, one paragraph. |
| Facts per agent | 2,000. Past that, it must forget before it remembers. |
| Facts per reply or session step | The 40 that apply to that place, pinned first. |
Customer-data files are never remembered. See what agents can do for whom.